Genoa Coconut Chair And Ottoman

Delivery Policy

DELIVERY OPTIONS:

1- IN-ROOM DELIVERY: Furniture delivery to the room of your choice

 * Please note that assembly service is not included in the In-Room Delivery service.

2- IN-ROOM DELIVERY & ASSEMBLY: Furniture delivery to the room of your choice & unpacking and assembly of furniture.

  * Please note that trash removal service is not included in this option.

3- IN-ROOM DELIVERY & ASSEMBLY & TRASH REMOVAL: Furniture delivery to the room of your choice, unpacking and assembly of furniture, and taking the trash back.

   * HOT DEAL and BARGAINS items are subject to additional shipping fees. 

 ** In case of refusing or returning the shipment, buyer will be charged a 30% restocking fee as well as two-way freight costs. Likewise, in case of refusal of shipment or failure to comply with the delivery requirements; attempted delivery, detention, and/or storage fees will be the sole responsibility of the consignee.

• We offer same-day delivery in Houston area for the products that display "SAME-DAY". If these products are ordered by 11 am Tuesday to Saturday, they will be delivered the same day. If they are ordered after 11 am, delivery will be the next business day. Same-Day Delivery is not available Sundays and Mondays. Please note that unforeseen circumstances beyond our control, such as changes in delivery capacity and shipping volumes, may delay the delivery of your order.
• We ship the products which display "SAME DAY"  the next business day to other locations. Delivery date depends on the destination. However, after shipment, it usually takes 1 to 10 business days for Dallas, Fort Worth, Austin, San Antonio, Temple, Killeen, Waco, College Station, and Bryan areas & their surroundings.
• Items with the "SAME DAY" label are ready for delivery. Items that do not have this label will be back-ordered from the vendor after your order is received. The delivery date may vary depending on the availability of the products from vendor companies, destination, weather conditions, shipping volumes, and force majeure.
• Please note that changes in inventory or delivery capacity, as well as unforeseen circumstances beyond our control, may delay the delivery of your order.

Damaged Products & Missing Pieces:

Damaged products and missing pieces must be reported within 48 hours of delivery. After 48 hours of delivery, no claims will be allowed. Therefore, please inspect the merchandise for damages or missing parts as soon as you receive your product(s). Please attach photos of the damaged product to the email and keep the original packaging of the damaged merchandise as it is required for replacement. 

*** DISCLAIMER

marfurniture.com  reserves to right cancel any orders or delay the shipments for reasons including but not limited to manufacturer, carrier, stock, and/or cost related issues on out-of-state orders without prior notice. 

We inspect and ship all merchandise in factory manufactured condition unless stated or requested otherwise. Likewise, we make every effort by meticulous palletizing and/or thorough packaging to prevent partial loss or damage of merchandise. In case of loss or damage of shipments en route, after the shipment leaves our warehouse, it is buyer’s responsibility to file a claim against the freight company. In certain cases, marfurniture.com, at its whole discretion, may choose to arrange a repair service when/where possible and/or applicable. Monetary compensation of any amount will never be an option, if insurance or freight liability or repair is a possible remedy of any level or kind. By law, tax exemption does not apply to orders placed and/or fulfilled in the state of TX where our HQ is located.  

For any questions about delivery services, please call us at  (346) 319-4736

For limitations, exceptions, labor coverage duration, and other terms and details, please visit Ashley Furniture Warranty Information Page

Ashley Furniture Industries is the largest furniture manufacturer in the world, selling nearly 30 million units per year with over 7,000 SKUs. With a production and distribution capacity of more than 300 hectares worldwide, all Ashley Furniture Industries products are designed and developed to enable easy production, cost control and rapid market time-to-market.

With super factories in Mississippi, North Carolina, Pennsylvania, Wisconsin, China and Vietnam, Ashley Furniture Industries employs state-of-the-art manufacturing equipment (often designed and built by in-house engineers), patented and proprietary assembly methods, streamlined systems and strict quality control processes.

Ashley Furniture Industries' comprehensive approach focuses on total optimization of every appliance, every skilled craftsman, every square foot of space - every day.